Polygon Bikes adalah industri sepeda global dan mengembangkan, memproduksi, dan memasarkan sepeda di seluruh dunia. Insera Sena berlokasi di Sidoarjo Perusahaan ini didirikan pada tahun 1989, dengan luas total 132.000m2.
Di era seperti saat ini perusahaan tidak hanya melihat seseorang dari ijazah dan kampus mana mereka lulus. Namun, perusahaan juga melihat seseorang dari skill yang dimiliki. Kalau kemampuan yang dimiliki biasa-biasa saja apalagi rendah, maka besar kemungkinan akan tersingkir pada saat melamar kerja.
Meskipun setiap posisi pekerjaan memerlukan skill atau keterampilan khusus, namun ada banyak keterampilan lain yang penting untuk dimiliki karena dapat ditransfer atau diterapkan di semua posisi.
Adapun 6 skill teratas yang paling dicari oleh para perekrut meliputi: Berpikir kritis dan problem solving, kerja sama tim, profesionalisme dan etos kerja yang kuat, keterampilan komunikasi lisan maupun tertulis, Inisiatif, dan leadership.
Global Customer Support
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries under Service Level Agreement (SLA)
- Communicating with customers through various channels using Standard Operating Procedure (SOP)
- Acknowledging and resolving customer complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Ensure customer satisfaction and provide professional customer support
- Minimum D1/D2/D3 or equivalent (Fresh Graduated are Welcome)
- Experience working with customer support preferred
- Ability to stay calm when customers are stressed or upset
- Ability to multi-task, prioritize and manage time effectively
- Ability to work under pressure
- Ability to analyze and solve customer needs
- Ability to communicate fluently in English
- Comfortable using computers
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to manage social media, communication content, and create social media campaign
- PLACEMENT YOGYAKARTA
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