DHL (Dalsey, Hillblom and Lynn) International GmbH adalah sebuah penyedia jasa kurir, parsel, dan pos kilat yang merupakan salah satu divisi dari Deutsche Post DHL. Perusahaan ini mengantarkan lebih dari 1,3 milyar parsel per tahun.
Di era seperti saat ini perusahaan tidak hanya melihat seseorang dari ijazah dan kampus mana mereka lulus. Namun, perusahaan juga melihat seseorang dari skill yang dimiliki. Kalau kemampuan yang dimiliki biasa-biasa saja apalagi rendah, maka besar kemungkinan akan tersingkir pada saat melamar kerja.
Meskipun setiap posisi pekerjaan memerlukan skill atau keterampilan khusus, namun ada banyak keterampilan lain yang penting untuk dimiliki karena dapat ditransfer atau diterapkan di semua posisi.
Adapun 6 skill teratas yang paling dicari oleh para perekrut meliputi: Berpikir kritis dan problem solving, kerja sama tim, profesionalisme dan etos kerja yang kuat, keterampilan komunikasi lisan maupun tertulis, Inisiatif, dan leadership.
Query Handling Staff
- Lokasi: Jakarta
- Resolve incoming billing and receivable queries from customers and maintain consistent and high quality service standard
- Work closely with Billing Team and Credit Control & Collection Team as well as cross functional teams to ensure proper handling of queries
- Manage customer escalation and complaints and take charge of resolution
- Perform root cause analysis on repetitive billing errors and ensure structural resolution
- Provide professional and qualitative customer service in line with set DHL standards, including make outbound calls to customers for opinions on service improvement
- Promptly and accurately log queries in ERP system
- Actively promote self-service functionalities and ensure customer query is addressed structurally
- Minimum Bachelor Degree in Finance, Business, or other degree with relevant experience.
- Able to communicate in English, both verbal and written.
- Good communication skills
- Experience in handling customers’ enquiries
- Software skills (Word, Excel, PowerPoint, etc.)
- Good telephone conversation/handling skills
- Good communication and conversational skills
- Call center experience > 1 year would be an advantage
- High customer focus and service orientation
- Strong career support in an international environment
- Great culture and colleagues
- Various benefit program
- Access to comprehensive learning programs
Instagram: instagram.com/lokerpedia44/
