Profil Perusahaan
Didirikan pada tahun 2020, Hyundai Motors Indonesia adalah anak perusahaan penjualan dan distributor resmi Hyundai Motor Company untuk mobil penumpang Hyundai di Indonesia. Visi perusahaan, "Progress for Humanity", adalah dasar dari dedikasi kami dalam menyediakan jajaran produk dengan teknologi yang membantu membangun solusi untuk masa depan yang lebih berkelanjutan. Perusahaan ini berencana meraih posisi terdepan dalam elektrifikasi menurut Strategi 2025 dengan berfokus untuk menghadirkan produk dan layanan yang paling diinginkan pelanggan dan menjadi Produsen Solusi Mobilitas Cerdas.
Hyundai menginvestasikan USD 1,55 miliar untuk mengembangkan pusat manufaktur pertamanya di ASEAN. Didirikan pada tahun 2019, pabrik modern ini berada di lokasi seluas 8,35 juta kaki persegi (77,6 hektar) di Kota Deltamas, Bekasi, yang akan dioperasikan oleh PT Hyundai Motor Manufacturing Indonesia (HMMI). Pabrik tersebut diperkirakan akan memulai produksi komersial pada paruh kedua 2021 dengan kapasitas per tahun 150.000 unit dan pada akhirnya 250.000 unit setiap tahun saat mencapai kapasitas maksimumnya.
Alamat
Headquarters
Jl. Jend. Gatot Subroto, South Jakarta, DKI Jakarta ID
Social Media
PT Hyundai Motors Indonesia saat ini sedang membuka kesempatan untuk posisi:
1. CUSTOMER COMPLAINT MANAGEMENT SPECIALIST
Responsibilities:
- Monitor complaints and work to reduce the number of complaints
- Create and ensure regular reports to management regarding the handling and volume of complaints
- Ensure that all customer complaints and complaints from all channels are answered effectively
- Coordinate and work together with dealer, other department and related parties in complaint settlement process
- Handle complaint and severe complaints by direct communication and customer facing
- Provide complaint resolution and approach/negotiate with customer to achieve win-win solution
- Understand the reason and factors behind complaints and work to resolve customer issues
- Provide feedback to other departments as countermeasure to prevent similar complaints
- Develop and manage Complaint Management System
- Ensure customers are provided with the best quality service as to maintain customers loyalty
Requirements:
- Bachelor's degree in any major with a minimum 3 years of experience in handling customers
- Has good experience in customer service, customer facing, and managing severe complaints
- Strong communication and negotiation skills across various level
- Proficiency in Microsoft Office and database systems
- Experience in the automotive industry and technical knowledge is a plus
2. CUSTOMER TECHNICAL ADVISOR SPECIALIST
Responsibilities:
- Create and ensure regular reports to management regarding Roadside Assistance (RSA) service operation
- Coordinate and work together with dealer, other department, and parties related to issue settlement
- Continuous improvement of RSA service for customer
- Assist in the development, coordination of RSA policies, processes and programs
- Coordinating and communicating with RSA partner
- Provide administrative assistance and support
- Prepare and conduct basic technical knowledge training and proper technical advise to call center team
- Support customer technical inquiry and advise to call center team
- Document all customer interactions, provide information, maintain records and carry out all duties in an accurate, efficient and timely manner
- To comply with the company's internal rules and guidelines
Requirements:
- Bachelor degree's in Engineering or related fields
- Has good experience in the automotive industry, especially in technical support
- Strong communication and negotiation skills across various levels, both in English and Bahasa
- Proficiency in Microsoft Office and database systems
Send your updated CV to:
Subject : Position - Name
Deadline 15 March 2024.
Sumber: PT Hyundai Motors Indonesia
Baca Juga:
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